Careers
An important element of Sunburns success has been the strength of staff enthusiasm for the company and a strong desire to succeed. It has always been a major objective for Sunburn to create and develop high levels of staff motivation, loyalty and skills to perform required task.
We are always looking for talented and enthusiastic people who love retail and embody the Sunburn spirit. From casual Swimwear Specialists to Store Managers there is a wide range of store positions available.
If Sunburn sounds like the company for you we would love to hear from you, click to view the list of current store vacancies.
Store Manager - Sunburn DFO Harbour Town, QLD
Store Manager - Sunburn Top Ryde
Assistant Store Manager - Seafolly Miranda
Visual Merchandise Coordinators – Sydney & Queensland
Store Manager - Sunburn DFO Harbour Town, QLD
POSITION: STORE MANAGER
REPORTING TO: CLUSTER MANAGER/ NATIONAL RETAIL MANAGER
The Store Manager reports to their Cluster Manager and National Retail Manager.
The Store Manager’s role is to ensure the success of their store, measured by contribution including sales and wage achievement, HR developmental goals, shrinkage control, Visual Merchandising, store standards and OHS.
POSITION RESPONSIBILITIES
1. FINANCIALS
Supporting the Cluster Manager to achieve the following:
- Accountability for achieving sales, wages and shrinkage target KPI’s; as set by the company.
- Ensure stores are aware of their financial budgets and are given the tools and support to achieve them.
- Capitalising on every sale opportunity
- Motivating and encouraging teams to drive KPI’s
- Develop an understanding of the customer profile and best sellers in each store within your region to enhance effectiveness of stock consolidation and refill and promotional or Marketing opportunities.
2. CUSTOMER SERVICE
- Lead by example on the sales floor to show teams the expectation of service
- Ensure staff are trained to understand company expectation (8 Steps to a Successful Sale)
- Maintain an average of 85% in Mystery Shop KPI
- Zoning to ensure customer service is maintained greeting to close of sale
3. STOCK
- Assist with Stock Consolidations to ensure we are maximising sales opportunities
- Minimise stock loss of revenue due to theft, poor administration of stock or waste of company resources.
- Provide stock feedback on stock to Buyers/Merch Planning team and National Retail Manager
- Reserves maintained in a tidy and orderly manner
- Ensure all Policies and Proceedures are adhered to
- Ensure store teams are fulfilling all administration requirements
4. ADMINISTRATION
- Efficient and Effective management of region’s administration including, analysis of reports, filing, action plans, weekly planners, communication of team goals and follow up.
- Use of store checklist and review of store visit
- Monthly Audit on In store Administration and Procedures
- Ensure Teams are managing their administration obligations.
5. STAFF DEVELOPMENT/TRAINING/OHS
- Supervising Store Managers and offering guidance on management os store teams.
- Leading by example and conducting yourself in a professional manner.
- Training on sales technique and Developing team to build on knowledge.
- Recruitment of High Calibre staff
- Promote Succession Planning
- Performance Counselling
- Appraisal and Feedback offered to Managers, with goal setting and action plans followed up and reviewed.
- Identify training opportunities and help develop strategies and training structure to implement within the business.
- Maintain priority focus ie:Sales and Service focus
- Maintain staff morale
- Manage staff turnover
- Attend all training sessions conducted at store level and head office
- Organise Cluster Meetings to communicate to teams within your region
- OHS are maintained as per company policy.
6. COMMUNICATION
- Be able to communicate effectively with all internal and external customers
- Send weekly focuses to teams to communicate key goals and focuses for the week
- Be available to teams to support and trouble shoot
- Promote a harmonious working relationship with teams
7. VISUAL MERCHANDISING
- Working with the VM team to ensure directives are completed with consistency
- Attend VM workshops
- Meet all VM deadline
- s, including window directives
- Able to implement directive to suit individual needs of each store.
KEY PERFORMANCE INDICATORS (KPI’S)
1. Sales
2. Service – Mystery Shops
3. Items per Customer (IPC)
4. Wages
5. Training and Development of Teams
6. Stock Control
7. Meet deadlines set
8. Communication
9. Store Maintenance/OHS
Apply now to: hr@sunburn.com.au
Store Manager - Sunburn Top Ryde
POSITION: STORE MANAGER
REPORTING TO: CLUSTER MANAGER/ NATIONAL RETAIL MANAGER
The Store Manager reports to their Cluster Manager and National Retail Manager.
The Store Manager’s role is to ensure the success of their store, measured by contribution including sales and wage achievement, HR developmental goals, shrinkage control, Visual Merchandising, store standards and OHS.
POSITION RESPONSIBILITIES
1. FINANCIALS
Supporting the Cluster Manager to achieve the following:
- Accountability for achieving sales, wages and shrinkage target KPI’s; as set by the company.
- Ensure stores are aware of their financial budgets and are given the tools and support to achieve them.
- Capitalising on every sale opportunity
- Motivating and encouraging teams to drive KPI’s
- Develop an understanding of the customer profile and best sellers in each store within your region to enhance effectiveness of stock consolidation and refill and promotional or Marketing opportunities.
2. CUSTOMER SERVICE
- Lead by example on the sales floor to show teams the expectation of service
- Ensure staff are trained to understand company expectation (8 Steps to a Successful Sale)
- Maintain an average of 85% in Mystery Shop KPI
- Zoning to ensure customer service is maintained greeting to close of sale
3. STOCK
- Assist with Stock Consolidations to ensure we are maximising sales opportunities
- Minimise stock loss of revenue due to theft, poor administration of stock or waste of company resources.
- Provide stock feedback on stock to Buyers/Merch Planning team and National Retail Manager
- Reserves maintained in a tidy and orderly manner
- Ensure all Policies and Proceedures are adhered to
- Ensure store teams are fulfilling all administration requirements
4. ADMINISTRATION
- Efficient and Effective management of region’s administration including, analysis of reports, filing, action plans, weekly planners, communication of team goals and follow up.
- Use of store checklist and review of store visit
- Monthly Audit on In store Administration and Procedures
- Ensure Teams are managing their administration obligations.
- Supervising Store Managers and offering guidance on management os store teams.
- Leading by example and conducting yourself in a professional manner.
- Training on sales technique and Developing team to build on knowledge.
- Recruitment of High Calibre staff
- Promote Succession Planning
- Performance Counselling
- Appraisal and Feedback offered to Managers, with goal setting and action plans followed up and reviewed.
- Identify training opportunities and help develop strategies and training structure to implement within the business.
- Maintain priority focus ie:Sales and Service focus
- Maintain staff morale
- Manage staff turnover
- Attend all training sessions conducted at store level and head office
- Organise Cluster Meetings to communicate to teams within your region
- OHS are maintained as per company policy.
6. COMMUNICATION
- Be able to communicate effectively with all internal and external customers
- Send weekly focuses to teams to communicate key goals and focuses for the week
- Be available to teams to support and trouble shoot
- Promote a harmonious working relationship with teams
7. VISUAL MERCHANDISING
- Working with the VM team to ensure directives are completed with consistency
- Attend VM workshops
- Meet all VM deadline
- s, including window directives
- Able to implement directive to suit individual needs of each store.
KEY PERFORMANCE INDICATORS (KPI’S)
1. Sales
2. Service – Mystery Shops
3. Items per Customer (IPC)
4. Wages
5. Training and Development of Teams
6. Stock Control
7. Meet deadlines set
8. Communication
9. Store Maintenance/OHS
Apply now to: hr@sunburn.com.au
Assistant Store Manager - Seafolly Miranda
POSITION ASSISTANT STORE MANAGER
REPORTING TO: STORE MANAGER
The Assistant Manager position is an integral part of the management team within our retail business.
The Assistant Managers’ role is to support the Manager to drive the success of their store performance through effective leadership, communication of goals, training and management of team performance, and controlling costs. Your success in this role is measured by store contribution including Sales and Wage achievement, HR developmental goals, Shrinkage control and Visual Merchandising, Store standards and OHS.
Each Assistant Managers’ performance will be assessed and rewarded according to calculations of KPI achievement.
POSITION RESPONSIBILITIES
1.FINANCIALS
Supporting the Store Manager to achieve the following:
- Accountability for achieving sales, wages and shrinkage target KPI’s; as set by the company.
- Capitalising on every sale opportunity
- Effectively manage roster control
- Motivating and encouraging teams to drive KPI’s
- Develop an understanding of the customer profile and best sellers in each store within your store and offer feedback to ensure stock levels are reflective of needs the business.
- Maintain laybys
2.CUSTOMER SERVICE
- Lead by example on the sales floor to show teams the expectation of service
- Ensure staff are trained to understand company expectation (8 Steps to a Successful Sale)
- Maintain an average of 85% in Mystery Shop KPI
- Zoning to ensure customer service is maintained greeting to close of sale
- Offering exceptional Product Knowledge training on and off the floor to all staff to ensure service levels are maintained.
- Handle customer queries and/or complaints in an effective and timely manner.
- Drive Loyalty sign ups and brand awareness
3.STOCK
- Assist with Stock Consolidations to ensure we are maximising sales opportunities
- Minimise stock loss of revenue due to theft, poor administration of stock or waste of company resources.
- Provide stock feedback on stock to Buyers/Merch Planning team and National Retail Manager
- Reserves maintained in a tidy and orderly manner
- Ensure all Policies and Procedures are adhered to
- Ensure store teams are fulfilling all administration requirements
- All store stock to be security tagged
4.ADMINISTRATION
- Efficient and Effective management of store administration including, analysis of reports, filing, action plans, weekly planners, communication of team goals and follow up.
- Action store checklists
- Monthly Audit on In store Administration and Procedures
- Ensure Teams are managing their administration obligations.
- Effective use of Outlook and AP21
- Approve timesheets for staff
5. STAFF DEVELOPMENT/TRAINING/OHS
- Supervising Sales teams, and offering support and coaching on/off the floor
- Leading by example and conducting yourself in a professional manner.
- Develop and train all team members on effective delivery of service standards using company tools and resources.
- Promote Succession Planning
- Performance Counselling
- Appraisal and Feedback offered to staff, with goal setting and action plans followed up and reviewed.
- Identify training opportunities and help develop strategies and training structure to implement within the business.
- Maintain priority focus ie:Sales and Service focus
- Maintain staff morale
- Manage staff turnover
- Attend all training sessions conducted at store level and head office
- Organise Store Meetings to communicate to teams within your region
- OHS are maintained as per company policy.
6.COMMUNICATION
- Be able to communicate effectively with all internal and external customers
- Set daily and weekly goals and communicate effectively to the team.
- Be available to teams for support and trouble shooting
- Promote a harmonious working relationship within team.
7.VISUAL MERCHANDISING
- Working with the Vm team to ensure directives are consistent and completed as per directive
- Attend VM workshops
- Meet all VM deadlines, including window directives
- Able to implement directive to suit individual needs of each store.
Apply to: hr@seafolly.com.au
Visual Merchandise Coordinators – Sydney & Queensland
Visual
Merchandise Coordinators – The Seafolly Group
As the Visual Merchandiser Coordinator, your role will support, lead and
motivate your stores to maximise sales and increase profitability. Reporting
into the VM Manager, you will work on VM
strategies, window installations, merchandising booklets, new store openings
and VM training.
Key responsibilities:
- Leading the visual merchandising directive to all stores
- Managing the Visual Merchandising across your specific VM cluster
- Working alongside, coaching, training and motivating your store teams
- Achieving profit budgets and driving sales through visual merchandising
To be successful for this role you will have:
- Proven track record in managing the demands of a Visual Merchandising role
- Experience in managing teams
- Highly creative skills with a commercial balance
If you are driven to succeed in the highly competitive retail arena we would
love to hear from you!
Roles available in both Sydney and Queensland.
Contact Elle Ferguson at ellef@seafolly.com.au
