Julian Chow <p><strong>Online Purchases</strong><br /> As Sunburn wants you to be fully satisfied with your online purchase; we will happily replace, exchange or refund any garment that you are not 100% happy with as long as it is: received by Sunburn within 30 days of your original order being placed, is not a sale item and is unwashed with all of the garment tags in tact.</p> <p><span class="caps">PLEASE</span> <span class="caps">NOTE</span>: Unless your garments are faulty, shipping and handling charges will not be refunded.</p> <p><strong>Returns / Exchanges</strong><br /> Please call 1300 575 620 to obtain a Return Authorisations number (RA).<br /> Once you have your RA number, please complete the form enclosed with your purchase and return with your garments to:</p> <p>Sunburn Returns Department<br /> Unit 1<br /> 247 Kings Street<br /> Mascot<br /> <span class="caps">NSW</span> 2020<br /> Australia</p> <p><span class="caps">PLEASE</span> <span class="caps">NOTE</span>: Garments will not be accepted without an RA number</p> <p><strong>Replacements</strong><br /> A direct exchange can only be made if the new garment is to the exact value of your original purchase. If you have requested a replacement which is of a different value, your intial payment will be credited back to your credit card and a new order will need to be made back through www.sunburn.com.au<br /> Sunburn will not charge postage on your first exchange, postage for any additional exchanges will be charged to the customer as per our listed postage rates.</p> <p><strong>Refunds</strong><br /> Once your package has been received, your refund will be processed in the original form of payment within seven business days.<br /> You will be notified via email to the address listed on your account when this transaction has taken place.<br /> Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Sunburn.</p> <p>It is recommended that you request a tracking number and delivery confirmation from your postage provider to ensure the proper delivery of your return.<br /> We cannot issue refunds for lost and unconfirmed return deliveries.</p> <p><strong>Please send your return or exchange to:</strong><br /> Sunburn Returns Department<br /> Unit 1<br /> 247 King Street<br /> Mascot <span class="caps">NSW</span> 2020<br /> Australia</p> <p>If you need further assistance with the return of an item purchased online, please E-mail us at <a href="mailto:enquiries@sunburn.com.au">enquiries@sunburn.com.au</a></p> 2009-08-04T17:42:51+10:00 returns 3423752 2009-08-04T17:42:51+10:00 330652 2009-08-27T12:10:47+10:00 *Online Purchases* As Sunburn wants you to be fully satisfied with your online purchase; we will happily replace, exchange or refund any garment that you are not 100% happy with as long as it is: received by Sunburn within 30 days of your original order being placed, is not a sale item and is unwashed with all of the garment tags in tact. PLEASE NOTE: Unless your garments are faulty, shipping and handling charges will not be refunded. *Returns / Exchanges* Please call 1300 575 620 to obtain a Return Authorisations number (RA). Once you have your RA number, please complete the form enclosed with your purchase and return with your garments to: Sunburn Returns Department Unit 1 247 Kings Street Mascot NSW 2020 Australia PLEASE NOTE: Garments will not be accepted without an RA number *Replacements* A direct exchange can only be made if the new garment is to the exact value of your original purchase. If you have requested a replacement which is of a different value, your intial payment will be credited back to your credit card and a new order will need to be made back through www.sunburn.com.au Sunburn will not charge postage on your first exchange, postage for any additional exchanges will be charged to the customer as per our listed postage rates. *Refunds* Once your package has been received, your refund will be processed in the original form of payment within seven business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Sunburn. It is recommended that you request a tracking number and delivery confirmation from your postage provider to ensure the proper delivery of your return. We cannot issue refunds for lost and unconfirmed return deliveries. *Please send your return or exchange to:* Sunburn Returns Department Unit 1 247 King Street Mascot NSW 2020 Australia If you need further assistance with the return of an item purchased online, please E-mail us at "enquiries@sunburn.com.au":mailto:enquiries@sunburn.com.au